Open to opportunities · Ripon, CA

I fix the problem,
then teach the fix.

I'm Christian Rodrigues, an IT Support Specialist at Digital NEST. I handle Tier I support for 80+ users on Windows and macOS, on site in Stockton and Modesto and remotely for Gilroy, Salinas, and Watsonville, and I build the ticketing tools too.

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0+

users supported

Windows and macOS, on site and remote

0

devices tracked

every deployment, repair, transfer and retirement logged

0

tickets closed a week

on site in Stockton and Modesto, remote for Gilroy, Salinas and Watsonville

0%

fewer repeat requests

after writing 5 guides and training staff

About

The person who answers when something breaks

I'm an IT Support Specialist at Digital NEST, a multi-site nonprofit technology organization in the San Joaquin Valley. I started as a web developer intern in December 2023, taught software development to members aged 14–24, and now run Tier I support for 80+ users on Windows and macOS, on site in Stockton and Modesto and remotely for Gilroy, Salinas, and Watsonville.

I'm known for walking non-technical people through a problem without making them feel behind. Afterward I write the guide, so the next person doesn't need to ask. That habit cut repeat requests by 45%.

Outside work, I'm a PC gamer. That means Rocket League, where I score the occasional goal and the occasional own goal, and Overwatch, where it's never my fault we lost. I'm also an AMC A-Lister, so I've already seen the movie you're about to recommend, and I hit the gym between showings so the popcorn doesn't win. The soundtrack for all of it is further down.

Christian Rodrigues portrait
Help desk
Tier I supportTicketingTriage and escalationRemote supportEnd-user trainingOnboarding and offboarding
Platforms
Windows 10/11macOSLinuxiOS/iPadOSGoogle WorkspaceMicrosoft 365Apple Business ManagerActive Directory
Hardware
ImagingDevice provisioningAsset managementPrintersConferencing equipment
Networking
TCP/IPLAN/WLANDNSDHCPMesh Wi-FiSSID configurationISP gateway troubleshooting
Development
JavaScriptTypeScriptReactNext.jsNode.jsPythonSQLMongoDBFirebaseREST APIsGitWordPress

Experience

The queue so far

Four roles in under three years, all at multi-site nonprofit and small tech teams. Open a ticket to see what I did.

  • Aug 2026 – Present

    • Resolve Tier I hardware, software, network, and account issues for 80+ users, closing 20 tickets per week, as the primary on-site technician for the Stockton and Modesto sites and remote support for the Gilroy, Salinas, and Watsonville sites.
    • Traced recurring admin-credential prompts that blocked app updates on 80+ Macs and proposed a low-cost MDM rollout to the IT Manager by auditing the Apple Business Manager setup and comparing vendors on cost and features.
    • Maintain accurate records for 187 devices across sites by logging every deployment, check-out, repair, transfer, and retirement and by running staff onboarding and offboarding.
    • Reduced repeat support requests by 45% by writing 5 knowledge-base articles and user guides and training staff on IT tools, policies, and best practices.

  • Sep 2024 – Aug 2026

    • Kept all 15 lab computers working for 3 classes a week, with no lost class time, by fixing hardware and software issues on the spot and running preventive maintenance.
    • Taught software development (JavaScript, React, WordPress, Git) to 10 members aged 14–24 and guided student teams through shipping a full-stack ticketing app (NestQueue) with pull requests and code review on GitHub.

  • Dec 2023 – Aug 2024

    • Supported IT asset tracking and license compliance by maintaining hardware and software inventory records.

  • Nov 2023 – Jun 2024

    • Helped ship a real-time communication system with user authentication in Agile sprints with a cross-functional team.

Projects

Deployed and shipped

Network rollouts and troubleshooting on the IT side, and the software I've built on the web side. Filter by what you care about.

  • NestQueue

    Digital NEST's in-house ticket management system. As top contributor (26 of 50 commits), I designed the v2 workflow: a triage dashboard, a filterable queue, six statuses from New to Closed, escalation flags, and activity logs, so every ticket keeps a full support record.

    Next.jsTypeScriptMongoDBFirebase AuthVercel
    View on GitHub

  • Wi-Fi Deployment and Troubleshooting

    Delivered building-wide Wi-Fi at the Stockton center with a Netgear Orbi mesh network. At Modesto, diagnosed unstable Wi-Fi for about 30 people by testing a range extender and the wall ethernet ports against a gateway that could not be moved, then recommended a mesh upgrade.

    Mesh Wi-FiTroubleshootingNetgear Orbi
    No public link

  • Hand Painting

    Computer-vision canvas that tracks finger input from the camera feed to enable real-time painting.

    ReactCanvasComputer Vision
    View on GitHub

  • Career Harvest

    Web scraping platform built with Node.js, React, and TypeScript. I contributed backend APIs and data filtering across multiple sources.

    Node.jsTypeScriptPuppeteer
    No public link

  • Business Communication App

    Team-built communication platform with real-time messaging and user authentication, shipped in Agile sprints.

    ReactTypeScript
    View on GitHub

  • Moonbin Seoul Food

    Restaurant site built as a capstone project, with a responsive UI and Next.js routing.

    ReactNext.js
    View on GitHub

My Soundtrack

What I'm Listening To

Pulled live from my Spotify — explore my top tracks and artists this week, or scroll through my recent listening history.

Contact

Have a ticket for me?

I'm looking for IT support, help desk, and desktop support roles. Send a message, or email me directly at crodbizz@gmail.com.

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